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Celestique Store · Customer Care
Let's Talk
About Your
Celestique.
Whether you have a question about an order, need help choosing a piece, or simply want to know more about Celestique Store, we are here to help.
Send us a message using the form below and our customer care team will review your request as soon as possible.
Send Us a Message
Tell us what you need help with. The more details you provide, the easier it is for us to assist you efficiently.
01
Designed For The Details That Make You Feel Like You.
Celestique Store brings together vintage-inspired earrings and distinctive jewelry designed around character, texture, color, and subtle statement.
From pearl details and natural stones to French-inspired floral silhouettes and sculptural textured finishes, our collections are made for women who appreciate jewelry with a sense of individuality.
If you are unsure about the style, proportions, materials, or appearance of a particular piece, feel free to contact us before placing your order. We are always happy to provide additional product information when available.
Product questions?
Include the product name or product page in your message so we can
identify the exact piece you are asking about.
What Can We Help With?
Our customer care team can assist with questions before and after your purchase, including order information, delivery, product details, returns, and general shopping assistance.
01
Before You Order
Need help understanding a product, checking available information, or deciding between styles? Send us your question before checkout.
02
Order Questions
Contact us if you need clarification about your order confirmation, order details, or information associated with your purchase.
03
Shipping & Tracking
If your parcel has not updated as expected or you need help understanding tracking information, we can review the details.
04
Returns & Exchanges
For return-related questions, please provide your order number and explain which item you would like assistance with.
05
Damaged Items
If an item arrives damaged or appears incorrect, contact us promptly and include clear photographs where appropriate.
06
General Assistance
For questions that do not fit another category, simply choose “Other Question” and tell us what you need.
Quick Answers
Before You Write
A few quick answers may help you find what you need immediately.
Where can I find my order number?
Your order number is normally included in the order confirmation email sent after checkout. If you cannot locate it, please contact us using the email address associated with your purchase.
What should I include if I am contacting you about an order?
Please provide your full name, the email address used during checkout, your order number if available, and a clear description of your question. This helps us locate the relevant order information more efficiently.
My tracking information has not updated. What should I do?
Tracking information can sometimes take time to update after a parcel has been dispatched. If there has been no meaningful update for an extended period, please contact us with your order number and we can help review the available shipping information.
Can I change my shipping address after ordering?
Please contact us as soon as possible if you notice an address issue. We will review whether the order can still be updated. Once a package has entered the shipping network, changes may no longer be possible.
What if I received the wrong or damaged item?
Please contact our customer care team promptly and provide your order number together with clear photographs of the item and packaging when applicable. This allows us to understand the issue and determine the appropriate next step.
How quickly will I receive a response?
We aim to respond to customer inquiries within 1–2 business days. During busy periods, promotional events, weekends, or holidays, response times may occasionally be longer.
Still Have A Question?
We are only an email away. Tell us what you need and we will do our best to point you in the right direction.
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