From our collection to your door.

Shipping Destinations

Celestique Store ships to destinations available through our online checkout. Shipping availability can vary by country or region because of carrier coverage, customs requirements, local regulations and other logistical considerations.

If your destination is not available during checkout, please contact us at service@celestiquestore.com. We can let you know whether an alternative shipping arrangement may be available.

Shipping Rates

Applicable shipping charges are calculated and displayed during checkout based on the destination, order details and shipping option available for your location.

Any promotional free-shipping offers are subject to the conditions displayed on the website at the time of purchase. Unless specifically stated otherwise, free-shipping promotions may not include duties, taxes or other charges imposed by the destination country.

Estimated Delivery Times

Delivery time is generally made up of two parts: order processing time and carrier transit time. Processing begins after payment has been successfully confirmed and may vary depending on product availability, order volume and seasonal demand.

Transit time depends on the destination, selected service, carrier network and local delivery conditions. Estimated delivery dates are provided as guidance rather than an absolute guarantee.

During major holidays, promotional events, severe weather, carrier disruptions or other periods of unusually high volume, delivery may take longer than the normal estimate.

Tracking Your Order

If tracking is available for your shipment, tracking details will normally be provided after your order has been dispatched. Please allow some time for the carrier's system to register the first scan.

Tracking events may not appear continuously. Parcels can move between sorting centers, transportation hubs and local facilities without generating a new public tracking event at every stage.

If your tracking information appears unchanged for an unusually long period, please contact us at service@celestiquestore.com with your order number. We will review the information available to us and help where possible.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate delivery address at checkout. This includes the recipient's name, street address, apartment or unit number where applicable, city, postal code and contact information.

If you realize that your address is incorrect, contact us immediately. We will make reasonable efforts to update the information before your order is dispatched, but an address change cannot be guaranteed once fulfillment or carrier processing has begun.

Customs, Duties & Import Taxes

Orders shipped internationally may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country. These charges are determined by local authorities and are outside the control of Celestique Store.

Unless explicitly stated at checkout or otherwise required by applicable law, such charges are not included in the product price or standard shipping charge. The recipient may be responsible for any applicable import costs.

Customs processing can also affect delivery times. Unfortunately, we cannot guarantee the length of time required by a destination country's customs authority.

Delayed, Lost or Missing Parcels

Occasionally, a shipment may experience delays caused by carrier congestion, severe weather, customs inspection, incorrect routing, operational disruptions or other circumstances outside our reasonable control.

If a parcel appears significantly delayed or the carrier indicates an issue, please contact us with your order number and tracking information. We will work with the available shipping information to determine the appropriate next step.

A parcel should not be considered lost solely because tracking has not updated for a short period. Carrier investigations, when available, may require additional time before a final determination can be made.

Damaged Packages

We recommend checking your parcel and jewelry soon after delivery. If your package arrives visibly damaged, please retain the packaging and take clear photographs of the exterior packaging, shipping label and affected item.

Contact service@celestiquestore.com as soon as reasonably possible with your order number and photographs. This information can help our team assess the situation and determine the appropriate resolution.

Delivery to a Safe Location

Once a carrier confirms delivery to the address supplied at checkout, responsibility for the parcel may be subject to the carrier's delivery records and applicable law. Please use a secure delivery address whenever possible.

If your local carrier provides delivery preferences, lockers, pickup points or signature services, availability may depend on the destination and selected shipping method.

Shipping During Sales & Holiday Periods

Promotional campaigns, seasonal launches and major shopping holidays can create higher-than-normal order volumes. During these periods, processing and delivery may take longer than usual.

We recommend placing time-sensitive orders as early as possible and reviewing the estimated delivery information presented during checkout before completing your purchase.

Questions About Your Shipment?

If you have a question about shipping, tracking, delivery, customs or an order that has not arrived as expected, please contact our customer care team.

Email: service@celestiquestore.com

To help us respond efficiently, please include your order number, the email address used at checkout and any relevant tracking information. For damaged or missing parcels, photographs and carrier updates may also be helpful.