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Celestique Store · Customer Policy
Refund
Policy
At Celestique Store, we want every order to feel considered from the moment it is placed to the moment it arrives. If an eligible return is approved, our refund process is designed to be clear, traceable, and easy to understand.
This Refund Policy explains how approved refunds are reviewed, processed, communicated, and returned to the original payment method. It should be read together with our Returns & Refunds and other store policies.
Celestique Store · celestiquestore.com
A refund begins with an approved return.
Refunds are not automatically issued simply because a return is requested. First, the order and returned item must be reviewed against the applicable return conditions. Once the return is approved and the item has been received and assessed where required, the refund process can move forward.
01 · Eligibility
When can a refund be issued?
A refund may be issued when an item is returned in accordance with our applicable return requirements and the return has been approved. Eligibility may depend on the condition of the item, whether the item is excluded from returns, whether the required return procedure was followed, and whether the return falls within the applicable return period.
Please review our Returns & Refunds policy before sending an item back. If you are unsure whether your order qualifies, contact us before returning it so that we can provide the appropriate instructions.
Requested
Your return or refund request has been submitted and is awaiting
review.
Approved
Your return has met the applicable requirements and can proceed
through the refund process.
Processed
The refund has been submitted to the original payment method.
02 · Refund Process
From request to completed refund.
We aim to keep the process straightforward. The exact timing can vary depending on the return method, inspection requirements, payment provider, bank, card issuer, and the location associated with the order.
01
Submit
Contact us with your order information and the reason for your return or refund request.
02
Review
We review the request and confirm whether the order and item meet the applicable return requirements.
03
Receive
If a return is required, the item must be sent according to the return instructions provided by our customer service team.
04
Refund
Once the refund is approved, the applicable amount is submitted through the original payment method.
03 · Refund Method
Your refund normally follows the original payment route.
Approved refunds are generally issued to the original payment method used for the purchase. We do not normally redirect a refund to a different card, account, or payment method unless an alternative arrangement is required and can be appropriately verified.
Credit or debit card
The approved refund is submitted through the payment system used
for the original transaction. Your bank or card issuer may require
additional processing time before the funds appear.
Digital payment services
Where applicable, refunds are directed through the payment service
associated with the original order.
Currency differences
If your payment provider converts currencies, the final amount
displayed by your financial institution may differ from the
original amount because exchange rates can change independently
of Celestique Store.
04 · Refund Amount
What amount will be refunded?
The refund amount depends on the approved return and the terms that apply to the specific order. Where applicable, certain original shipping costs, return shipping charges, duties, taxes, payment processing effects, or other non-refundable amounts may not be included in the refund.
If an item is returned because it is incorrect, defective, damaged upon arrival, or otherwise affected by an issue for which Celestique Store is responsible, please contact us before sending the item back. We will review the situation and provide the appropriate instructions.
Refunds may include
- The approved purchase amount for eligible returned merchandise.
- Applicable amounts determined after review of the returned item.
- Other amounts specifically confirmed by our customer service team.
Amounts may be excluded
- Certain non-refundable shipping charges.
- Return shipping costs where the customer is responsible under the applicable return terms.
- Customs duties, import fees, or taxes that are outside our control, where applicable.
05 · Exceptions
Items that require additional consideration.
Some jewelry may not be eligible for return or refund because of its condition, hygiene considerations, personalization, final-sale status, or other restrictions stated in our applicable store policies.
We recommend checking the Returns & Refunds policy before placing a return request. If a product has been worn, altered, damaged after delivery, or returned without following the required procedure, the refund may be affected or the return may be declined where permitted by applicable law.
06 · Delayed Refunds
Your refund was approved, but you do not see it yet?
After we submit a refund, the funds may take additional time to appear in your account. The processing speed is controlled in part by the payment provider, card network, bank, or other financial institution.
If you have received confirmation from us that your refund has been processed but the amount has not appeared after the normal processing period for your payment method, first check your original payment account and contact your bank or payment provider.
If the refund still cannot be located, contact us at service@celestiquestore.com with your order number so that we can review the refund status.
07 · Damaged or Incorrect Orders
Received something that isn't right?
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible before sending the item back.
Please include your order number and clear photographs showing the item, packaging, shipping label where relevant, and the issue you noticed. This allows our team to understand the situation and determine the most appropriate solution.
Need help with a refund?
Our customer service team can help review your order and explain the next step.
Clear policies make every purchase feel more considered.
We appreciate your understanding that refund processing involves both Celestique Store and external payment providers. Our goal is to keep every approved refund transparent and properly documented from beginning to end.
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