Privacy
Policy

Depending on how you interact with our website, we may collect information that you voluntarily provide, information generated through your use of the website and information provided by service providers that support our ecommerce operations.

We do not intend to collect sensitive personal information unless it is necessary and permitted under applicable law. Please do not submit sensitive information through forms or customer service channels unless specifically requested and necessary.

We may use personal information for purposes reasonably connected to operating Celestique Store and providing the services you request.

• Processing and fulfilling orders.
• Confirming purchases and providing order-related communications.
• Arranging shipping and delivery.
• Responding to customer service requests.
• Managing customer accounts where available.
• Processing returns, refunds and other post-purchase requests.
• Detecting, investigating and preventing fraud or unauthorized activity.
• Maintaining website security and functionality.
• Understanding how visitors interact with our website.
• Improving products, services, website content and customer experience.
• Sending marketing communications where permitted and where you have provided the necessary consent or where another lawful basis applies.
• Complying with legal, tax, accounting or regulatory obligations.

When you place an order, we need certain information to process the transaction and deliver the products you purchase. This may include your name, contact details, shipping address, billing information and order details.

Payment transactions are processed through the payment methods and payment service providers made available through our Shopify checkout. We generally do not need to store your complete payment card number ourselves.

Payment providers may independently process information according to their own privacy policies, security procedures and legal requirements. Payment information is used for purposes such as transaction authorization, fraud prevention, payment processing and resolving payment-related issues.

Shopify provides ecommerce infrastructure and related checkout services. The information processed through Shopify may therefore be subject to Shopify's own privacy practices in addition to the practices described in this policy. :contentReference[oaicite:4]{index=4}

Our website may use cookies and similar technologies to help provide essential functionality, remember preferences, understand website activity and support relevant marketing or analytics activities, depending on the settings enabled for our store and the choices available in your region.

Cookies may be used for several different purposes, including maintaining shopping cart functionality, remembering certain preferences, measuring website performance, understanding traffic patterns and helping us improve the online shopping experience.

Some cookies may be placed by third-party services used by our store. These third parties may process information according to their own privacy policies.

Where required by applicable law, we may provide cookie consent or privacy controls that allow you to manage certain categories of non-essential tracking technologies.

Shopify provides customer privacy settings that can include automated privacy policies, cookie banners and data-sharing opt-out tools. The availability and operation of these tools can depend on the store configuration and applicable region. :contentReference[oaicite:5]{index=5}

We do not treat your personal information as something to be freely disclosed. We may share information when reasonably necessary to operate our store, provide requested services, fulfill legal obligations or protect our rights.

Depending on the circumstances, recipients may include:

• Shopify: for ecommerce infrastructure, checkout, hosting and related services.
• Payment providers: to authorize and process payments.
• Shipping and logistics providers: to deliver orders.
• Technology and service providers: to support website operation, communications, analytics, security or customer service.
• Professional advisers: where reasonably necessary for legal, accounting or business purposes.
• Authorities or other parties: where disclosure is required by law or necessary to protect legal rights, safety or security.

Where we use service providers to process personal information on our behalf, we seek to work with providers that provide appropriate contractual, technical and organizational safeguards consistent with applicable requirements.

If you subscribe to our newsletter or otherwise provide permission for marketing communications where consent is required, we may use your email address to send information about new arrivals, selected collections, promotions, special offers or other updates from Celestique Store.

You can unsubscribe from marketing emails by using the unsubscribe mechanism included in the relevant communication or by contacting us at service@celestiquestore.com.

Unsubscribing from promotional communications does not necessarily stop essential service communications. We may still contact you about an existing order, payment, shipping issue, account matter, security notice or other transaction-related communication.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling transactions, maintaining business records, resolving disputes, preventing fraud, complying with legal obligations and enforcing agreements.

The appropriate retention period can vary depending on the type of information and the reason it was collected. Certain transaction, accounting or legal records may need to be retained for longer periods because of applicable legal requirements.

When information is no longer reasonably required, we may delete it, anonymize it or otherwise securely dispose of it, subject to applicable legal and operational requirements.

We take reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, loss or disclosure.

Security measures may include access controls, secure ecommerce infrastructure, authentication procedures, service-provider safeguards and other technical or organizational measures appropriate to the nature of the information and the services we provide.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. For this reason, while we take reasonable precautions, we cannot guarantee absolute security.

If you believe your interaction with our website or your personal information may have been compromised, please contact us promptly so we can assess the issue.

Depending on where you live and which privacy laws apply, you may have certain rights concerning your personal information. These rights can include the ability to request access to, correction of, deletion of or restriction of certain personal information.

To make a privacy-related request, contact us at:

Depending on the request, we may need to verify your identity before completing it. This is intended to help protect customers against unauthorized requests involving personal information.

Shopify also provides privacy-related tools and mechanisms that may assist merchants and customers with applicable privacy obligations. However, Shopify notes that merchants remain responsible for understanding and complying with the privacy laws applicable to their own businesses and customers. :contentReference[oaicite:6]{index=6}

Celestique Store may serve customers located in different countries or regions. As a result, personal information may be processed by service providers or technology platforms located in jurisdictions other than your country of residence.

Where personal information is transferred across borders, we aim to use appropriate mechanisms and safeguards as required by applicable law.

Privacy rights and data protection requirements differ between jurisdictions. For example, if you are located in the European Economic Area, United Kingdom or Switzerland, additional requirements may apply depending on the nature of the processing and your circumstances.

Shopify notes that businesses offering goods or services to individuals in Europe may be subject to GDPR obligations even when the business itself is not located in Europe. :contentReference[oaicite:7]{index=7}

Our online store is intended for a general audience and is not directed toward children. We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such information should not have been collected, please contact us so that we can review the situation and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, technology or data practices.

When changes are made, the updated version will be posted on this page with a revised effective or update date where appropriate.

We encourage customers and visitors to review this page periodically so that they remain informed about how personal information is handled.