If your purchase is not quite right, we offer a straightforward return process for eligible items. Please review the policy below before sending anything back, as return eligibility depends on the condition of the item and the applicable return period.
Our goal is to make the process clear from the beginning: request your return, receive return instructions, send the eligible item back, and allow our team time to inspect and process the return.
Eligible items should be requested for return within 30 days of delivery.
Items must be unused, unworn, and returned in suitable original condition.
Please contact us and receive return instructions before shipping anything back.
Refunds are processed after the returned item has been received and reviewed.
To avoid delays, please follow each step carefully. A return that is sent without prior approval or does not meet the applicable conditions may require additional review.
Email service@celestiquestore.com with your order number, the item you would like to return, and the reason for your request.
Our team will review your request and confirm whether the item is eligible for return. If approved, we will provide the appropriate return instructions.
Carefully package the item so that it is protected during transit. Include all required components, accessories, packaging, and documentation where applicable.
Once received, the item will be reviewed for condition and eligibility. Processing begins after the return has been received by our team.
If approved, the refund will generally be issued to the original payment method used for the purchase.
Eligible items may generally be returned within 30 days from the date the package is delivered. To qualify, the item should be in its original, unused, and unworn condition and should not show signs of damage, alteration, washing, perfume, makeup, or other use.
Where applicable, items should include original packaging, protective materials, tags, accessories, and any other components that were supplied with the order.
Certain items may not be eligible for return because of their nature, condition, hygiene considerations, customization, or applicable sale terms. Unless otherwise required by applicable law, exclusions may include:
If your order arrives damaged, incorrect, or appears to have a manufacturing defect, please contact us as soon as reasonably possible after delivery. Include your order number and clear photographs showing the item and, where relevant, the packaging in which it arrived.
Please do not discard the product or packaging before contacting us, as photographs and additional information may be needed to review the issue.
Unless the return is related to an item that arrived damaged, defective, or incorrect, return shipping costs are generally the responsibility of the customer.
We strongly recommend choosing a shipping service that provides tracking and retaining your proof of shipment until the return has been completed. Celestique Store cannot guarantee receipt of an untracked return package.
Once an eligible return is received and inspected, we will process the applicable refund. Approved refunds are generally issued to the original payment method used at checkout.
Please allow additional time for your payment provider or financial institution to post the refund to your account. The exact timing can vary depending on the payment method and financial institution.
A partial refund may be considered when an item has diminished in value because of use, damage, missing components, or other conditions that prevent the product from being returned in its original resalable condition. Any such determination will be reviewed based on the circumstances and applicable law.
If you would like a different item, color, or style, please contact us before returning your original purchase. Exchange availability depends on current inventory and the circumstances of the request.
If the requested replacement is unavailable, we may instead process an eligible refund according to this policy.
Customers returning orders from outside the original shipping country may be responsible for return shipping, customs-related charges, duties, taxes, or other costs associated with sending the parcel back.
Please contact customer care before sending an international return so that we can provide the correct instructions for your situation.
Return requests submitted after the applicable return window may not be accepted unless an exception is required by applicable consumer protection law or has been expressly approved by Celestique Store.
Please do not send returns to the business contact address, fulfillment address, or any address shown on a previous shipping label unless our customer care team specifically instructs you to do so.
The appropriate return destination will be provided after your return request has been reviewed.
Email us with your order number and the reason for your request. Our customer care team will guide you through the next step.